FAQ

TENANTS' PORTAL

  • WHAT IS THE TENANTS' PORTAL?

    The tenants' portal is a special customer service that is available to you at any time. You can contact us online via the tenants' portal twenty four hours a day every day, as well as view and download contract-related content. The tenants' portal offers you many benefits. You can find important information on this here.

  • I HAVE FORGOTTEN MY USERNAME OR PASSWORD.

    This is not a problem: Your email address simultaneously serves as your username. You can set up a new password using the tenants' portal login page.

  • I CANNOT FIND MY REGISTRATION CODE FOR FIRST-TIME USE.

    No problem: You can request your personal registration code here.

    Tel: 09131 124-102
    Email Mieterportal@GEWOBAU-Erlangen.de.

  • I AM EXPERIENCING TECHNICAL PROBLEMS USING THE TENANTS' PORTAL.

    Send an email to Mieterportal@GEWOBAU-Erlangen.de and outline your problem as precisely as you can. We will assist you.

  • CAN I REPORT CASES OF DAMAGE OR EMERGENCIES USING THE TENANTS' PORTAL?

    In case of damage or emergency, immediate help is necessary, especially in the evening or at weekends. This help is offered by our repair service 24 hours a day on the telephone number (+49 9131) 124 150.

  • BENEFITS OF CAR SHARING: THE REWARDS FOR SIGNING UP TO THE TENANTS' PORTAL.

    "You can make use of the cost-effective car sharing offers. You only pay for service costs. We cover the cost of the deposit, joining fee and membership fee for the first year for you! You can sign up here.

    Step 1: To register, see the registration guidelines
    Step 2: Download the registration confirmation under “Documentation”
    Step 3: Application to car sharing club and submission of registration confirmation // what do you need to register with the car sharing club?"