FAQ

The tenants' portal is a special customer service that is available to you at any time. You can contact us online via the tenants' portal twenty four hours a day every day, as well as view and download contract-related content. The tenants' portal offers you many benefits. You can find important information on this here.

This is not a problem: Your email address simultaneously serves as your username. You can set up a new password using the tenants' portal login page.

No problem: You can request your personal registration code here.

Tel: 09131 124-102
Email .

Send an email to  and outline your problem as precisely as you can. We will assist you.

In case of damage or emergency, immediate help is necessary, especially in the evening or at weekends. This help is offered by our repair service 24 hours a day on the telephone number (+49 9131) 124 150.

You can make use of the cost-effective car sharing offers. You only pay for service costs. We cover the cost of the deposit, joining fee and membership fee for the first year for you! You can sign up here.

Step 1: To register, see the registration guidelines
Step 2: Download the registration confirmation under “Documentation”
Step 3: Application to car sharing club and submission of registration confirmation // what do you need to register with the car sharing club?